In order for a device to be classified Grade 1 it must meet the following criteria:

• The device must come sealed in its original retail box.
• The box must be sealed by the manufacturer (Grade 1 phones should not have been resealed by third parties)
• The device must be a UK model specification (?)
• The device must not have MDM software installed (?)

Apple - Sealed Box (Type 1) Samsung - Sealed Box (Type 1)

A device will be classified Grade 2 if it meets the following criteria:

• The device is brand new
• The device must have 100% battery health (you can check this in your devices battery settings)
• The device must not be refurbished by a third party
• The device must be a UK model specification (?)
• The device must not have MDM software installed (?)

Brand new manufacturer/insurance replacements come under this grade with the following criteria.

• The Battery health must be 100% (you can check this in your devices battery settings).
• The device must be brand new.
• This will normally come in a small brown or white box, so without a retail box or accessories which we understand.

New - Box Opened (Front) Replacement Device Example

A device which is classified Grade 3 must meet the following criteria:

• The phone must power on
• It should show only minor signs of use - minor scratching/scuffing (non-frequent/light), no paint loss
• The phone must have both fully functional hardware and software
• Passwords and PIN locks should be removed
• All accounts should be removed (e.g. iCloud)
• The phone's display screen should be fully functional
• There should be no signs of water damage
• The phone must be fully functional (everything must work)
• All connections, sensors and cameras must be working and undamaged
• The phone should have a battery health of 85% or above
   

Used - Good Condition (Front) Used - Good Condition (Back)

In order for a device to be classified Grade 4 it must meet the following criteria:

• The phone must power on
• It should show visible signs of use - surrounding casing: scratching/scuffing (frequent), paint loss
• The phone must have both fully functional hardware and software
• Passwords and PIN locks should be removed
• All accounts should be removed (e.g. iCloud)
• The phone's display screen should be fully functional
• There should be no signs of water damage
• The phone must be fully functional (everything must work)
• All connections, sensors and cameras must be working and undamaged
• The phone should have a battery health of 70% or above

Used - Poor Condition (Front) Used - Poor Condition (Back)

A device will be deemed Faulty (Grade 5) if it has any of the following issues:

• A broken/smashed screen
• Cracks or dents
• Bright spots/dead pixels/screen burn
• Faulty buttons/cameras
• Device temperature overheating
• A battery health of less than 70%

Please note: We do NOT take Liquid damage devices.

Faulty (Front) Faulty (Back)