In order for a device to be classified Grade 1 it must meet the following criteria:

• The box must be sealed by the manufacturer (Grade 1 phones should not have been resealed by third parties)
• The phone must be a UK model specification (?)
• There must be no MDM software installed on the phone (?)

Apple - Sealed Box (Type 1) Apple - Sealed Box (Type 2) Samsung - Sealed Box (Type 1) Samsung - Sealed Box (Type 2)

A device will be classified Grade 2 if it meets the following criteria:

• The IMEI/Serial number from the phone's box must match the one on the handset
• The phone must not been activated/set up before
• The phone should be a UK model specification (?)
• There must not be any MDM software installed on the phone (?)
• All new and original accessories that came with the phone (in the box) should be included

New - Box Opened (Front) New - Box Opened (Back)

A device which is classified Grade 3 must meet the following criteria:

• The phone must power on
• It should show only minor signs of use - minor scratching/scuffing (non-frequent/light), no paint loss
• The phone must have both fully functional hardware and software
• Passwords and PIN locks should be removed
• All accounts should be removed (e.g. iCloud)
• The phone's display screen should be fully functional
• There should be no signs of water damage
• The phone must be fully functional (everything must work)
• All connections, sensors and cameras must be working and undamaged
• The phone should have a battery health of 85% or above
   

Used - Good Condition (Front) Used - Good Condition (Back)

In order for a device to be classified Grade 4 it must meet the following criteria:

• The phone must power on
• It should show visible signs of use - surrounding casing: scratching/scuffing (frequent), paint loss
• The phone must have both fully functional hardware and software
• Passwords and PIN locks should be removed
• All accounts should be removed (e.g. iCloud)
• The phone's display screen should be fully functional
• There should be no signs of water damage
• The phone must be fully functional (everything must work)
• All connections, sensors and cameras must be working and undamaged
• The phone should have a battery health of 70% or above

Used - Poor Condition (Front) Used - Poor Condition (Back)

A device will be deemed Faulty (Grade 5) if it has any of the following issues:

• A broken/smashed screen
• Cracks or dents
• Bright spots/dead pixels/screen burn
• Faulty buttons/cameras
• Device temperature overheating
• A battery health of less than 70%

Please note: We do NOT take Liquid damage devices.

Faulty (Front) Faulty (Back)