Privacy Policy
The Mobile Phone Hut Limited understands that your privacy is important to you and that you care about how your personal data is used.
We respect and value the privacy of everyone who visits this website, Mobilephonetradein.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it.
Your acceptance of this Privacy Policy is requested in order for you to continue use of our Site and / or to place an order with us.
Part A:
WEBSITE USAGE
Your agreement to comply with the terms in this Policy is indicated by your use of Our Site. If you do not agree to these Terms and Conditions, you must stop using Our Site immediately.
By using this Site you accept the terms of this Policy whether you chose to register with us or place an order with us.
All Content included on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by us, unless specifically labelled otherwise. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties
Without limitation to the foregoing, we reserve copyright, all intellectual property rights and other rights in the Site and your use of the Site does not permit you to copy or re-use any such intellectual property, save for your use and retention of this Policy and of our other terms and conditions and policies on the Site for purposes of our dealings with you only.
No part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
All rights not expressly granted herein are reserved.
You may not use any Content saved or downloaded from Our Site for commercial purposes
Our Site is intended for users in the United Kingdom only. We do not warrant or represent that Our Site or its Content are available in other locations or are suitable for use in other locations.
Any Links by you to Our Site must be fair and lawful. You must not take unfair advantage of our reputation or attempt to damage Our reputation.
Viruses etc:
- We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and malware; however, we do not guarantee that this is the case.
- You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
- You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
- You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
- You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
- By breaching the provisions above, you may be committing a criminal offence under the Computer Misuse Act 1990 or otherwise. We reserve the right to report breaches to the relevant law enforcement authorities and we will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
Acceptable Usage of Our Site
You may only use Our Site in a lawful manner:
- You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply;
- You must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent. Without limitation to the foregoing you are prohibited from posting or transmitting to or from the Site any material that is threatening, defamatory, obscene, indecent, seditious, unlawfully offensive, pornographic, abusive, discriminatory, in breach of confidence, or otherwise unlawful;
- You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind.
If you fail to comply with the provisions of this paragraph, you will be in breach of these Terms and Conditions. We may take one or more of the following actions in response:
- Suspend or terminate your right to use Our Site;
- Issue you with a written warning;
- Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
- Take further legal action against you, as appropriate;
- Disclose such information to law enforcement authorities as required or as we deem reasonably necessary; and/or
- Any other actions which we deem reasonably appropriate (and lawful).
We hereby exclude any and all liability arising out of any actions that We may take (including, but not limited to those set out above in this paragraph) in response to your breach.
SERVICE ACCESS AND INFORMATION ON SITE:
Access to Our Site is provided on an “as is” and on an “as available” basis. We may suspend or discontinue Our Site (or any part of it) at any time. We do not guarantee that Our Site will always be available or that access to it will be uninterrupted
We make no representations or warranties as to the accuracy or completeness of the content of this Website.
Part B
PRIVACY POLICY
You acknowledge that any reliance on material found on this Website will be at your own risk.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” | means an account required to access and/or use certain areas and features of Our Site; |
|---|---|
| “Cookie” | means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and |
| “Cookie Law” | means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003. |
2. Information About Us
Mobilephonetradein.co.uk is a trading name of The Mobile Phone Hut Limited, Registered in England & Wales, Company Number: 12885109
Trading Address: 38 George Street Place, Warminster, Wiltshire, BA12 8QB
Registered office address: The Old Post Office, 41-43 Market Place, Chippenham, Wiltshire, England, SN15 3HR.
Postal address: 38 George Street Place, Warminster, Wiltshire, BA12 8QB.
Email: sales@mobilephonetradein.com
Telephone number: 01985988250.
Our VAT number is GB212832928.
For the purpose of this Policy mobilephonetradein.co.uk or Mobile Phone Trade In or 'us' or 'we' refers to the owner of the website mobilephonetradein.co.uk
'you', 'your' means you a person or entity who wishes to use, uses or has used this website to place a sales order via our website.
3. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site.
Our Site may contain links to other websites.
Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
4. What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
5. What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
- The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
- The right to access the personal data we hold about you. Part 13 will tell you how to do this.
- The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact using the details in Part 15 to find out more.
- The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
- The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
- Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 15.
6. What Data Do You Collect and How?
Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table.
Please also see Part 14 for more information about our use of Cookies and similar technologies.
We do not collect any ‘special category’ or ‘sensitive’ personal data and/or personal data relating to children.
Your Indemnity to us:
You shall indemnify us against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with:
6.1 You sending us any Personal Data; other than your own personal data for purposes of your use of our Site, your Account and you placing any orders with us.
6.2 any breach by you of the Data Protection Legislation, provided that we give to you notice of such claim within a reasonable time of us becoming aware of same and subject always to applicable law, and
6.3 any unlawful act, or omission by you in relation to the Contract.
Data Protection Legislation means all applicable data protection and privacy legislation in force from time to time in the UK including the UK GDPR; the Data Protection Act 2018 (DPA 2018) (and regulations made thereunder); the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended [and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data (including, without limitation, the privacy of electronic communications).
Personal data means: means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person
| Data Collected | How We Collect the Data |
|---|---|
Your Identity Information including:
| On our Site when you complete your details, including when you email us and / or send us your Order |
| Your Contact information including as detailed above. |
7. How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data.
The following table describes how we may use your personal data, and our lawful bases for doing so:
| What We Do | What Data We Use | Our Lawful Basis |
|---|---|---|
| Our Lawful Basis | Carrying out our business and processing your Orders and emails. | |
| Supplying our services to you in the form of buying your Phone or Device | Data provided to us on your Order placed with us for sale by you on your phone or other device to us. | To allow us to evaluate your order and enter into any contract with you for purchase by us of your phone or device. |
| Managing payments | Your designated bank details and / or payment details. | To allow us to pay you. |
| Communicating with you. | Your contact email address and physical address. | To allow us to communicate with you, including to send To allow us to communicate with you, including to send back your Phone if applicable. If you have chosen post & package service we provide that service based on the information you have provided.back your Phone if applicable. |
You will not be sent any unlawful marketing or spam.
We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
Third Parties whose content appears on Our Site may use third-party Cookies, as detailed below in Part 14.
Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.
We only use automated systems for initial automatic email responses to your Order and generation of our invoices.
If at any point you wish to query any action that we take on the basis of this automated process please contact us.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
Device-checking by Us
Every single device received by us, mobile phone trade in, is checked against the CheckMEND database to ensure it has not been reported stolen, lost or blacklisted.
8. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
| Type of Data | How Long We Keep It |
|---|---|
| Your Identity Information as detailed above and additional identity information you may provide to us. | Such time needed for our business such as for maintaining accounting, VAT or other Tax records; or if not required for that, 6 years. |
Contact and Contract information and Payment information including as detailed above. | Such time needed for our business such as for maintaining accounting, VAT or other Tax records; or if not required for that, 6 years for contractual reasons of maintaining a record of our contract with you. |
9. How and Where Do You Store or Transfer My Personal Data?
We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
- limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
- procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so
10. Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
- If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
- In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.
If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9.
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
11. Can I Control My Personal Data?
In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data.
In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and by managing your Account).
12. Can I Withhold Information?
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
You may restrict our use of Cookies. For more information, see Part 14 (Cookie Policy).
13. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
14. How Do You Use Cookies?
Please see our Cookie Policy
15. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use one of the following:
By post:- Registered office address: The Old Post Office, 41-43 Market Place, Chippenham, Wiltshire, England, SN15 3HR.
By Email: sales@mobilephonetradein.com
By telephone:- 01985 988 250.
16. Changes to this Privacy Policy
We may change this Privacy Policy from time to time.
This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 25th September 2023.