We are currently not accepting any O2 contract phones, we believe there is an issue where legitimate O2 contract phones are being blocked by O2, 2-3 months down the line, even though the contracts are being fully paid by the owners. This is either data breach or an issue inside O2. But as a business we have made the decision to stop buying this type of device until we have clarity of what the situation is. 

If a O2 contract phone comes into us the customer will be emailed and will be charged £15.00 for the return of the device. Apologies for any inconvenience caused and hopefully we will be back to buying O2 contract stock in the near future.

We only accept UK models and in order to make sure your device is a UK model, please check the back of the retail box for the following;

Apple iPhone

The UK CA hallmark will be present on the back of the box for the iPhone 13 range and newer (photo 1).

Samsung Mobile

The UK CA hallmark will be present on the back of the box for all Samsung UK models from 2021 onwards (photo 2 & 3).

Google

The UK CA hallmark will be present on the end of the box for all Google UK models (photo 4).

Apple iPad

All iPads manufactured from 2021 onwards will show the UK CA hallmark on the back of the retail box (photo 5).

Samsung Tablet

The UK CA hallmark will be present on the back of the retail box for all Samsung Tablet UK models from 2021 onwards (photo 7).

IMEI Number

An IMEI, or International Mobile Equipment Identity, number is a unique number specifically identifying your device. We use this number to identify your phone and gather information about it.

Your 15 digit IMEI number is located on the back or side of your devices retail box.

Serial Number

A serial number is a unique number assigned by the manufacturer to help identify an individual device, like a phone, laptop or tablet. Your devices serial number will be different from every other device the manufacturer has made.

If you have a Tablet which is a WIFI only version the IMEI number will not apply. WIFI only versions will have a serial number only (Photo 3).

Apple Devices

MDM is an abbreviation for Mobile Device Management. It is a protocol that gives system(s) administrators the ability to manage devices by sending commands from a central server to the device within the network. This is pre-installed, with a business/company working with the manufacturer to pre-install this before the device is sealed.

Please note, we DO NOT buy devices that have MDM pre-installed company software. We would not be able to use the device, as it will be locked to the company who have owned and set this originally.

Please ensure if you are selling your device, which is owned or brought by the company you work for, or previously to work for, please get confirmation from them to confirm the device does not have company management software pre-installed.

Samsung Devices

Knox Guard is a Samsung Knox Cloud service that enables carriers, retailers, and financial partners such as banks to reduce their financial exposure due to: Lack of payment from subscribers on an installment or Pay-As-You-Go plan. Devices becoming lost, stolen, or illegally sold.
Knox Guard on your device means it can be tracked or locked remotely by the company you got it from.

Please note, we DO NOT buy devices with the Knox guard status being set to ON, as this means the device can be locked remotely by Samsung. The Knox guard status will show as ON if the device has either been purchased with a Samsung trade-in or a Samsung finance package. 

Devices from you network operator will show the Knox guard status as being OFF and are 100% fine to trade-in with us.

Please be aware we do not buy devices that are currently blocked, barred or blacklisted NOR any that will be in the future.

The devices we buy will be given a brand-new home. If the device becomes blocked, barred or blacklisted in the future, the new user will not be able to use the device.

A device can be blocked, barred or blacklisted if the contract is not paid (if it is on contract), the finance of the device is not paid (if it is on finance) or if the device is reported lost or stolen (if it is insured). All of these are types of fraud and against the law. If you do not know the history of your device or if you have purchased it from a third party and are not in control of this happening, then please do not send the phone into us. 

Just like many high valued items, fakes and imitations are produced illegally. This is no different to Tech.

Due to advances in technology, the fakes and imitations can now be of a very high standard, especially the outer packaging. The boxes can look just like the real thing. We know what to look out for and have experts, who will assess the device. However, the average seller may not be able to tell the difference and some customers can be selling a device thinking it’s genuine when it may not be.

We DO NOT purchase fakes or replicas and if we are sent one, your order will be cancelled, and you will be contacted directly.