Samsung Devices

Knox Guard is a Knox Cloud service that enables Samsung to reduce their financial exposure due to: Lack of payment from subscribers on an installment, trade-in or credit card payment plan. This stops devices becoming lost, stolen, or illegally sold.
Knox Guard on your device means it can be tracked or locked remotely at any time by Samsung.

Please note, we DO NOT buy devices with the Knox guard status being set to ON, as this means the device can be locked remotely by Samsung. 

Unfortunately, anything purchased directly through a Samsung store or the Samsung website will show the Knox guard status as being ON. We do NOT accept these.

Contract devices DIRECT from your network operator and other retail outlets (not via the Samsung website) will show the Knox guard status as being OFF and are 100% fine to trade-in with us. 

Devices received with Knox Guard showing as ON will be rejected and subject to an £11.85 return postage fee, even if you were unaware the lock was present.

Not sure? Please use our Contact Us page and provide your IMEI number (found on the box). We'll be happy to check this for you.

Apple Devices

MDM is an abbreviation for Mobile Device Management. It is a protocol that gives system(s) administrators the ability to manage devices by sending commands from a central server to the device within the network. This is pre-installed, with a business/company working with the manufacturer to pre-install this before the device is sealed.

Please note, we DO NOT buy devices that have MDM pre-installed company software. We would not be able to use the device, as it will be locked to the company who have owned and set this originally.

Please ensure if you are selling your device, which is owned or brought by the company you work for, or previously to work for, please get confirmation from them to confirm the device does not have company management software pre-installed.

Devices received with MDM showing as ON will be rejected and subject to an £11.85 return postage fee, even if you were unaware the lock was present.

Please be aware we do not buy devices that are currently blocked, barred or blacklisted NOR any that will be in the future.

The devices we buy will be given a brand-new home. If the device becomes blocked, barred or blacklisted in the future, the new user will not be able to use the device.

A device can be blocked, barred or blacklisted if the contract is not paid (if it is on contract), the finance of the device is not paid (if it is on finance) or if the device is reported lost or stolen (if it is insured). All of these are types of fraud and against the law. If you do not know the history of your device or if you have purchased it from a third party and are not in control of this happening, then please do not send the phone into us. 

Just like many high valued items, fakes and imitations are produced illegally. This is no different to Tech.

Due to advances in technology, the fakes and imitations can now be of a very high standard, especially the outer packaging. The boxes can look just like the real thing. We know what to look out for and have experts, who will assess the device. However, the average seller may not be able to tell the difference and some customers can be selling a device thinking it’s genuine when it may not be.

We DO NOT purchase fakes or replicas and if we are sent one, your order will be cancelled, and you will be contacted directly.

If you are looking to sell a new device to us, it will need to be sealed in order to fit into the new sealed category. So this means the device is sealed by the manufacturer themselves. We do not buy devices that have been sealed by third parties.

Apple iPhone

For the models from the iPhone 13 range to the latest model, the boxes will have the top and bottom pull seal (photo 1).

For all models older than the iPhone 13 range, apple will have sealed the box with a clear plastic wrap around the box, with a pull seal at the bottom (photo 2).

Samsung Mobile

The Samsung models will be factory sealed in two ways. Newer models from 2023 onwards will have the top and bottom pull seals attached to the back of the retail box (photo 3).

All Samsung models manufactured up to 2022 will have the sticker seals attached to the back of the retail box (photo 4).

Google

All Google models will have the side pull seal on the back of the retail box (photo 5).

Apple iPad

Apple iPads before 2021 will have the cellophane wrap around the box. All iPads from 2021 and onwards match the iPhone and will have the top and bottom pull seal on the back of the box (photo 6).

Samsung Tablet

The Samsung Tablets are sealed similar to the Samsung phones. Models manufactured up to 2022 will have the sticker seals attached to the back of the retail box (photo 4). Then Samsung Tablets 2022 onwards will have the top and bottom pull seals on the back of the retail box (photo 7).