Apple Devices
MDM is an abbreviation for Mobile Device Management. It is a protocol that gives system(s) administrators the ability to manage devices by sending commands from a central server to the device within the network. This is pre-installed, with a business/company working with the manufacturer to pre-install this before the device is sealed.
Please note, we DO NOT buy devices that have MDM pre-installed company software. We would not be able to use the device, as it will be locked to the company who have owned and set this originally.
Please ensure if you are selling your device, which is owned or brought by the company you work for, or previously to work for, please get confirmation from them to confirm the device does not have company management software pre-installed.
Samsung Devices
Knox Guard is a Samsung Knox Cloud service that enables carriers, retailers, and financial partners such as banks to reduce their financial exposure due to: Lack of payment from subscribers on an installment or Pay-As-You-Go plan. Devices becoming lost, stolen, or illegally sold.
Knox Guard on your device means it can be tracked or locked remotely by the company you got it from.
Please note, we DO NOT buy devices with the Knox guard status being set to ON, as this means the device can be locked remotely by Samsung. The Knox guard status will show as ON if the device has either been purchased with a Samsung trade-in or a Samsung finance package.
Devices from you network operator will show the Knox guard status as being OFF and are 100% fine to trade-in with us.